Frequently Asked Questions
Everything you need to know about shopping with UKShop.
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 working days. Express next-day delivery is also available for orders placed before 2:00 PM GMT.
How do I return an item that doesn't fit?
You can return any unworn items with original tags within 30 days of purchase. Simply use our online portal to generate a prepaid Royal Mail return label.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as sizing can vary between different fits and brands.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey.
Are your materials sustainably sourced?
At UKShop, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.